Faceworld Video / support
Support
Tell us what happened and we will help with your order, download, installation, or activation. We aim to acknowledge support requests within two business days.
Email support ↗faceworldinstruments@gmail.com
01
Find your order
Keep your purchase receipt and the download details provided with your order. If you cannot access them, email us from your purchase address.
02
Install the Mac app
Open the GLAZE DMG, drag GLAZE into Applications, and launch it from there. GLAZE Standalone requires macOS 14 or later.
03
Activate GLAZE
Use your purchase email and order number. If activation fails, tell us what the app says and we will help.
When you write
What to include
Include your order number, product, macOS version, and what you tried. A screenshot or short screen recording helps us locate the problem. If your receipt is missing, write from the address used at checkout.
More help
Review the download and installation guide first. If you still need help, send us the details above and we will work through it with you.