All sales are final.

The short version

Everything we sell is a digital download, delivered the moment you pay — which means it can't be handed back. Because of that, all sales are final and we do not offer refunds. That covers change of mind as much as not being able to get a product working, with the narrow exceptions set out below.

What we do instead is help. If a product won't install, won't run, or doesn't do what we said it does, email us and we'll do our best to get it working on your machine. We built these tools and we know them inside out — most problems come down to a setting, a macOS version, or a download link that needs re-sending.

The narrow exceptions

There are two things we always put right, and neither one is a change-of-mind refund:

• Billing mistakes. If you were charged twice, charged after a failed order, or charged the wrong amount, tell us and we'll reverse the difference. That is correcting a payment error, not returning a product.
• Rights you have by law. Where the consumer law where you live gives you a refund right we cannot waive, that right stands and we will honour it — see 'Your legal rights' below.

When we can't refund

To be clear, outside those two exceptions the following are final and are not grounds for a refund:

• Change of mind, or deciding you don't need it after all.
• A machine that doesn't meet the stated requirements. These are listed on every product page — please check before buying.
• Wanting a different product instead. Contact us and we'll usually sort out the difference rather than start over.
• Not liking the creative result. The free ARTIFACTS pack and the demo footage on every product page are there so you can judge the look before you pay.

Check before you buy

MOSH, GHOST, and GLAZE are Mac apps and need an Apple Silicon Mac running macOS 14 or later. CRT STUDIO is a native After Effects plugin. Requirements are listed on each product page.

If you're not sure the tools suit your workflow, start with ARTIFACTS Vol. 1. It's free, needs no payment details, and comes from the same house.

Your legal rights

Nothing in this policy takes away rights you have under the consumer law where you live. Some countries — including in the EU and UK — give you a statutory right to cancel a digital purchase within a short window. That right falls away once you agree to immediate download and begin using the product, which is what happens at checkout here. Where you still hold a mandatory refund right that this policy does not cover, that right applies and we will honour it.

How to ask for help

Email support@faceworld.video with your order number and a short description of the problem. Screenshots or a screen recording help us diagnose it faster.

We aim to reply within two business days. If we owe you a billing correction, it goes back to your original payment method and usually takes a few business days to appear, depending on your bank.

Talk to us before your bank

If something's wrong, tell us first. We would much rather get the product working for you — or fix a billing error directly — than have you open a chargeback. It is faster for you, and it means we actually get to find out about the bug.